Refund Policy

This page sets out when a Gold IPTV subscription can be refunded, what we ask you to try first, and how long the money takes to come back. It is worth two minutes before you order rather than after. Placing an order means accepting what follows.

1. Eligibility for a Refund

A request made within 30 days of your access being issued qualifies if any one of these applies:

• payment cleared but the subscription was never delivered or activated;
• a technical fault our support team cannot resolve in a reasonable time leaves the service unusable;
• you were billed twice for the same period, or charged an amount that does not match the plan you chose;
• what arrived differs materially from what the site described when you bought it.

Requests outside the window, or on grounds other than the four above, are considered individually at our discretion. That is a genuine review rather than a polite refusal, but it is not a guarantee.

2. Let Support Look First

Most refund requests that reach us are really fault reports, and most faults turn out to be fixable in minutes — a buffer setting, a stale app version, an ISP route having a bad evening. So we ask you to let the team look before you ask for the money back. You usually end up with a working subscription instead of a refund, which is the better outcome for everyone.

If the fault is ours and we cannot put it right in a reasonable time, the refund is issued. Asking you to try support first is not a way of running the clock down: time spent in a support thread does not count against your 30 days.

3. What Is Not Refundable

These generally fall outside the policy:

• changing your mind after the subscription has been activated and used;
• anything raised more than 30 days after access was issued;
• problems rooted in your own broadband, hardware or an unsupported device;
• part-used terms — a subscription is sold whole and is not pro-rated;
• accounts closed for breaching the Terms of Service, including credential sharing beyond your connection count;
• the 24-hour free trial, which costs nothing and therefore has nothing to return.

4. How to Request One

• Write to us at help@goldiptvs.net within 30 days of receiving your access.
• Include the essentials — the email address on the account, roughly when you ordered, and what went wrong. The third one matters most; it is usually what decides the outcome.
• Give us up to 2 business days to review and reply.
• Approved refunds return to the original payment method. We cannot redirect a refund to a different card or account.

5. How Long Settlement Takes

Once approved, a refund is sent back to the method you paid with and typically lands in 3 to 5 business days. That last stretch belongs to your bank rather than to us, which is why it is a range and not a date. If nothing has appeared 5 business days after our approval email, forward that email to help@goldiptvs.net and we will chase it from our end.

6. Chargebacks

Please talk to us before raising a chargeback with your bank. A chargeback opened with no prior contact freezes the account until the bank finishes its own investigation, which takes considerably longer than simply asking us for the refund — and leaves you without a working service in the meantime. We would rather settle a dispute directly and quickly.

7. Changes to This Policy

This policy can be revised, and revisions take effect when they appear on this page. Continuing to use the service after a change means accepting the current version. Any change applies to orders placed after it, never retroactively to a refund request already under review.